Understanding an official decision or request
Keep the complete letter or message, not just a screenshot of one line. Identify whether it is a request for information, biometrics instructions, a passport request or a decision.
Use the stated deadline and communication method. If advice or representation is needed to address a refusal or other substantive issue, verify the person’s Canadian authorisation before engaging them.
Before contacting us from Ranchi
Have your nationality, proposed dates, travel purpose and whether a Canadian host is involved ready for the initial discussion. Ask what assistance is included and what the charges are before proceeding. Keep original documents with you unless a specific next step has been agreed.
Our document checklist explains the main record groups. The application process covers submission, official instructions and later requests.